FAQ

General

Can I Change Or Cancel My Order?

Due to the custom nature of our prints, regrettably you are unable to change or cancel an order once submitted. Once submitted your custom art print is immediately sent to our production facilities with orders often printed and shipped within 24 hours!

Can I Check The Status Of My Order Online?

Yes!  The status of your order can be found on our website 24 hours a day as long as you have created an account with us!  Links will be provided to track the shipment once it has left our Studio.

Guarantee And Return Policy

We guarantee our custom prints and posters to be free of manufacturing errors or product defects. If your order arrives damaged or there is a manufacturing error, please send us a picture of the damage or defect and we will immediately replace the damaged item or issue you a full refund. Any damage or defects must be reported to YouMeWe Gifts within 7 days after delivery.

When Will My Order Ship?

We pride ourselves on fast turnaround with most custom prints and posters shipping from our studio within 24 – 48 hours!!  Prints with custom frames and mattes will be shipped within 7 – 10 business days. These items are made to order and therefore need longer lead times.  

What Delivery Service Do You Use?

We ship our custom prints and posters through FedEx and USPS.

What forms of payment do you accept?

We accept all major credit cards and debit cards.

Can you mix art styles when creating a print?

At this time, we can only combine symbols from the same art style.

Can you combine more than two symbols in a custom print?

At this time, we can combine up to 2 symbols in a custom print. For larger families, please see our family tree suggestions found in the gallery.

Can I order a frame for my custom poster?

We do not offer a frame for our 17 x 22 poster; however, they can be found in many department stores and online vendors.

Can I get a custom frame for my print?

We do not offer custom framing; however, you can purchase an unframed print, and have it framed locally.

Do your prints come with glass or plexiglass?

Due to the high number of customer requests, we now use plexiglass instead of glass. You will be pleased to note that Plexiglass has evolved in years past, and now offers all the benefits of glass, plus a few bonus features.

Plexiglass now offers the protection that glass once dominated. When using Plexiglass, a sense of depth is achieved, resulting in an almost 3D effect.

It also helps remove unwanted reflection.  Lastly, glass over prints can dull the image. With Plexiglass the results are vivid, rich colors every time.

what types of payments do you accept?

We accept Paypal and all major credit cards and debit cards.